It has been many years since I have looked at Asterisk as a PBX system until a few months ago. When I was first introduced to Asterisk, I settled upon the Asterisk@Home platform which i configured with Vonage and used at my home. During this time of using Asterisk, I performed some work at home which was accepting calls for HSN. When I stopped doing this type of work, I repurposed this computer for other things.
While an analog phone system was dying and started to have issued with the voice mail module an investigation took palce to get an idea of the overall cost on fixing this 7 year old technology. At the same time, a different investigation was to dicover what the cost would be to purchase a new phone system. Having an understanding on Open Source Technology, I looked once again at Asterisk as the platform for the new phone system. After many installations of various distributions of Asterisk, I settled upon AsteriskNow and the FreePBX administrative interface.
After many long hours and endless research using popular search engines, I was able to overcome the learning curve between my initial Asterisk@Home system and this new AsteriskNow system. It also amazes me that when a question is asked to a provider that brings in digital telephone lines to a facility that the account managers only answer questions with little information that leads you to believe something totally different to satisfty the question until the next conversation happens with a different question. But needless to say, using popular website searches even though took much longer than anticipated, the necessary information was acquired and working with just some minor issues.
Issues Not Resovled
- When a person dials a telephone number or extension they have to wait for a specific timeout or have to press the # key to inform the server that it is okay to dial the numbers entered. I feel that this has to do with something within each phone and has to deal with the DialPlan of the phone, just have not had time to investigate.
- Have not figured out Secondary Services like Transfering a call easily. The old phone system has a transfer button but have not figured out how to program the softkeys of a Cisco SPA501G to allow this feature.
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